Osimis Services

Orthanc PRO support

Orthanc
Community
Orthanc-pro
Customer
Orthanc-pro
+ Webviewer pro
Access to Orthanc book
Access to Orthanc users group:
  • General purpose questions
  • No garantee to get a response
  • No personalized support
  • No SLA
Personalized support:
  • provided by DICOM experts and Orthanc developers
  • With SLA
Use Osimis Pro Viewer (CE marked HTML viewer)

Pricing

Price
Orthanc Pro
  • Orthanc bundled with a series of Osimis plugins (including the Osimis Basic Viewer
  • General purpose questions
  • No garantee to get a response
  • No personalized support
  • No SLA
Free
Orthanc Pro + Basic Support
  • Orthanc bundled with a series of Osimis plugins (including the Osimis Basic Viewer)
  • 30 hours of personalized email support valid for 12 months
  • SLA: 16 business hours initial response time + 2 weeks resolution time for high priority tickets
3.000 EUR Excl. VAT
Orthanc Pro + Premium Support
  • Orthanc bundled with a series of Osimis plugins (including the Osimis Basic Viewer)
  • 30 hours of personalized email and phone support valid for 12 months
  • SLA: 8 business hours initial response time + 1 week resolution time for high priority tickets
6.000 EUR Excl. VAT
Orthanc Pro + Basic Support + Osimis Pro Viewer (CE marked HTML viewer)
  • Orthanc bundled with a series of Osimis plugins
  • Osimis Pro Viewer for deployment on unlimited number of occurences within your product / organisation
  • 30 hours of personalized email support valid for 12 months
  • SLA: 16 business hours initial response time + 2 weeks resolution time for high priority tickets
7.500 EUR Excl. VAT
Orthanc Pro + Premium Support + Osimis Pro Viewer (CE marked HTML viewer)
  • Orthanc bundled with a series of Osimis plugins
  • Osimis Pro Viewer for deployment on unlimited number of occurences within your product / organisation
  • 30 hours of personalized email & phone support valid for 12 months
  • SLA: 8 business hours initial response time + 1 week resolution time for high priority tickets
10.500 EUR Excl. VAT

Description of the support

The support is intended to cover work that is required to “make & keep things running”, such as bugfixing, security patches, and compatibility maintenance. We'll also assist you integrating Orthanc in your environment:

  • Install Orthanc
  • Help you connect it with your modalities
  • Troubleshoot DICOM connectivity issues, i.e: customize C-Find requests/response for specific modality manufacturers, record/analyze DICOM traffic, analyze your DICOM files, ...
  • Help you integrate Orthanc in another application (for software vendors)

Adding of new features to Orthanc or one of its plugins is not covered by the support contract and is priced on a case-by-case basis, please contact us for a quote if you have a specific task in mind.

Contribute to the development of Orthanc

Ever thought how much it would cost you if you were not using Orthanc ? Ever thought of donating to open-source projects ?

Your support contract grants you 30h of support every year. We really hope that you'll have such a great experience with Orthanc that you won't consume your quota. Hours that are not consumed within the year are not moved to the next year. Instead, we'll use that time (and money) to improve Orthanc. By purchasing a support contract, you'll become one of the Orthanc's financial contributor and the whole Orthanc community will thank you for that!